Another client talked about the fact that too many of their staff members would take calls with clients and leave the camera off because maybe they’re not in an environment where their camera can be on. An example: a client who just spoke with us recently said one of their staff members took a Zoom call with a customer, and she was out in the backyard with her little ones roaming around. Our clients want their staff members to represent their company or their brand in the most professional manner. What are some of the biggest pain points clients are asking you to help address? I take that information and align it with what I like to refer to as our three core values: respect, honesty, and consideration.
We also have an internal system for surveying people to really find out what’s happening on the ground.
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